Shipping Policy

We are located in Vancouver, BC and only ship only to Canadian addresses.

We charge a $13.00 flat fee for 4-day delivery service, regardless of order size.

One day delivery available at full expense. Please contact us with your location for an estimate.

We also have free local delivery or pickup in the Greater Vancouver Area.

Product will be ready for pickup, delivery or shipping within 48 hours of placement of order.

Refund Policy

All Sales Are Final. Unfortunately, we can not accept returns on our products as they are edible and perishable goods. Please note that chocolate will begin to melt at 30 degrees Celsius and although we use Canada Post for shipping, we can not be responsible or liable of the handling of the product while on route.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please take a photo of it and email it to returns@hotchocolatechoices.com plus a description, so that we can evaluate the issue and make it right. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.